Use the form on this page to contact the editors of this website about corrections, feedback on the guides or partnership enquiries; replies are usually sent within two business days. This site is an independent information resource and is not run by Winx96, so it cannot access player accounts, reset passwords or process withdrawals. For anything about a Winx96 account - login, deposits, bonuses, verification or payouts - contact Winx96 directly through its 24/7 live chat, available from the Live Chat icon in the bottom bar of the casino site.
Which contact route to use
Choosing the right route saves time. The table shows who handles each type of question.
| Question | Who to contact | How |
|---|---|---|
| Login problems or password reset | Winx96 support | Live chat or Forgot Password link |
| Deposit not credited | Winx96 support | Live chat with transaction details |
| Withdrawal pending or name check | Winx96 support | Live chat, attach ID and bank statement |
| Bonus conditions or VIP tier | Winx96 support | Live chat |
| Error or outdated information in a guide | This website | Contact form below |
| Feedback, suggestions or partnerships | This website | Contact form below |
| Privacy request about data held by this site | This website | Contact form below |
Contact form
Messages sent through this form reach the editorial team. Please do not include passwords, bank details or ID documents - they are never needed here. Personal information from the form is handled as described in the privacy policy.
Contacting Winx96 support
Winx96 offers several official support channels. Live chat is the only one that can act on an account.
- Live chat (24/7): the Live Chat icon in the bottom bar or the Livechat link in the footer of the casino site. The chat accepts file attachments for documents.
- Facebook page: linked from the homepage and the live chat greeting; used for news, free credit and game tips.
- Telegram group: linked from the homepage and the live chat greeting; used for promotion news and announcements.
- Send Feedback: a feedback form in the footer of the casino site.
Winx96 does not list a public phone number or support email. Only use links from the official domains - winx96au.org, winx96.com, winx96.cc and winx96.io - and never share your password with anyone who contacts you first. Login help is on the Winx96 login page, and payout steps are on the Winx96 withdrawal page.
Reporting errors in the guides
Casino bonuses, domains and payment methods change often. When reporting outdated information, the following details help confirm and fix it quickly.
- The page and section where the information appears.
- What has changed - for example a new bonus amount or limit in AUD.
- The date you noticed the change.
Responsible gambling support
If gambling is affecting you or someone you know, free and confidential help is available 24/7 from Gambling Help Online on 1800 858 858. Talking to someone early makes a difference.
Updated on 2 November 2026.